Practices can benefit by using technology to increase engagement and enhance communication. Small practices can elevate patient care, operate more efficiently and increase patient satisfaction by using a portal.
Some tips on maximizing the benefits of a portal:
- Provide discounts– Increased engagement with patients on a portal can save money by cutting back on paper and office tasks. Consider charging your patient a small fee if they choose to receive lab results through the mail rather than through a portal.
- Offer a reward for patient feedback – Ask your patients to provide feedback through the patient portal for a chance to win a prize. Use this opportunity to gather information about patients and also your quality of service.
- Utilize Social Media to Increase Engagement – Reminders to utilize the portal or other incentives can be communicated via social media. You can give your patients reminders to complete task via Facebook or Twitter. Consider asking patients for the social handles just as you ask for their address or phone number.
- Get Creative – Use the portal for setting appointments, some practices give patients reminders on their email or phone after which they can go online to schedule an appointment. Portals can decrease the amount of time that your staff spends scheduling appointments.
Bottom Line - A portal allows a practice to improve in areas of care, communication and workflow. Through a portal, patients and providers can access information in real time improving communication errors and eliminating manual processes. Everyone benefits from a portal, how are some ways that portal use has benefited your practice? Comment below!